PRIVACY

POLICY

In line with the commitment to your health and well-being, Mark Brownless Physiotherapy (formerly Joint Care Clinic) takes the same great care in protecting your data and privacy, in line with the UK Data Protection Act 2018 and UK GDPR together, (GDPR).

By continuing to use my website and corresponding by phone, email or otherwise in respect of my services, you are agreeing to the processing of your personal data as set out in the terms outlined below.

Purpose of processing your data

As a healthcare provider, Mark Brownless Physiotherapy processes your personal and sensitive data in order to provide you with this service.

What information we collect about you

Mark Brownless Physiotherapy will only collect the personal information needed for the purpose for which you have sought treatment with us.

  • I collect personal data such as your name, date of birth, address, email address, telephone number.
  • In providing effective and appropriate assessment and treatment, I will require sensitive personal data, such as information that relates to medical conditions.

How I use the information about you

There is a legitimate interest in collecting the above data in order to facilitate and manage your assessment and treatments with my clinic, Mark Brownless Physiotherapy.

Data storage & transfer

As a healthcare provider, I have a legal obligation to retain your records for 8 years after your final treatment (or to age 25, if this is longer). On an annual basis I confidentially dispose of records in accordance with current legislation.

I store your data on secure devices backed up to secure servers and take all reasonable organisational and technical measures to prevent unauthorised access to any personal data you provide us.

  • My clinic, Mark Brownless Physiotherapy uses DropBox to store patient data, a cloud-based ISO27001 accredited data storage solution.
  • All bookings and patient data is processed by Mark Brownless

Third Parties

  • I will not sell or rent your information to third parties.
  • I will not share your information with third parties for marketing purposes.

Disclose

Mark Brownless Physiotherapy has a legal duty to keep your information confidential. With your consent, your personal data may be shared with:

  • An intermediary company instructing us on your behalf, to provide you with an assessment or treatment service.
  • Your GP or consultant, if directly relevant to or after your treatment with us.
  • Your health insurance company (if applicable).

Access to your information and correction

I want to make sure that your personal data is accurate and up to date. If at any time you believe that the information I hold and process about you is incorrect and/or not being used for its original purpose you can request to see this information and have it corrected or removed (subject to permitted exemptions).

Should you wish to raise a query on how I have handled your personal data you can contact me at mark@markbrownlessphysiotherapy.co.uk or write to me at the address below.

For further information on your rights, please visit https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Your right to lodge a complaint with a supervisory authority

If for any reason you are not satisfied with our response to your privacy query, you have the right to lodge a complaint with a supervisory authority. Please follow this link explaining the process for you: https://ico.org.uk/concerns/

Cookies

Cookies are text files placed on your computer to collect standard Internet log data and visitor behaviour data. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser not to accept cookies, however in a few cases, some of my website features may not function as a result.

Please see my Cookie policy for further guidance.

Other websites

My website contains links to other websites. This Privacy policy only applies to this website. If you take the opportunity to share  https://markbrownlessphysiotherapy.co.uk content with people through social networks – such as Facebook and X – you may be sent cookies from these websites. I don’t control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Changes to my Privacy Policy

I may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. This page was last updated 30th April 2025.

How to contact me

If you have any questions regarding my privacy practices, please feel-free to make contact:

Mark Brownless Physiotherapy

Sport Centre

Trinity St David University

College Road

Carmarthen

SA31 3EP

Website: https://markbrownlessphysiotherapy.co.uk
Email: mark@markbrownlessphysiotherapy.co.uk